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Q: Where are you based?​ Do you have late night clinics?


New Image are based in Waterlooville

24 Aston Road, Waterlooville Industrial Estate, PO7 7XJ

Check our booking system for our opening times

Q: How can I book a consultation?​
Our technician will complete a consultation with you upon arrival to your booking.  However if you wish to come prior to discuss then that’s absolutely fine consultations can be made via the booking link.

Q: I don’t know what treatment to book can you help me?​
If you’re torn between two treatments don’t worry - feel free to book either. It’s very common for people to change treatment during the consultation with our technician.   We appreciate not everyone knows what they want and will work with our clients to understand their needs and expectations.

Q: Can you tell me what products you use?​
At New Image we use multiple brands for our treatments and your technician will be able to guide you to what filler suits you best, however if you wish to have a particular product, you can do this by booking on the website. If your preferred product isn't on the list, feel free to send us a message and we can discuss if we are able to order it in for you. The technician will review your features/lifestyle during your consultation and will use the product most suited to you for optimum results and longevity. We pride ourselves as a premium brand and therefore only use premium products.

Q: How long is the recovery time for your treatments?
Please allow up to 14 days for swelling or bruising to go down. If you have any concerns after 14 days please send us a message on 07597397480.

Q: I need an appointment asap. Can you let me know if you get a cancellation?
On the booking system please see all availability.

Q: I can't find a booking for the date I need, can you help me?
If your not able to find a booking on the system we are fully booked or closed on this date. Please search for another date to make your booking.

Q: I have made a booking on the system, are you able to squeeze my friend in at the same time?
No, all clients need to register to make a booking, pay a deposit and agree to our T+C's online. Our time slots are very limited and it's not possible to squeeze two clients into one booking.

Q: I need to cancel my booking please can I have my deposit refunded?
As per our T+C’s all deposit payments are STRICTLY NON-REFUNDABLE. 

Q: I’m not able to attend my booking please can I reschedule?
If you wish to change the date of your booking we require a minimum of 48 hours notice. If you wish to change the date within 48 hours  of your booking you forfeit your deposit. To make a change to your booking please log into the booking system.​

Q: How old do you have to be for treatments with parental permission?
All clients must be 18 at the time of the treatment. Anyone that looks under the age of 25 will be asked for ID.

Q: How do I book Nano Droplets?
Nano Droplets is a technique used by our technician for lip fillers. Please book lip filler by the ml (as usual) and our technician will discuss technique with you during your consultation.

Q: Where can I find your phone number?
07597397480 is the New Image Number.

07792300487 – EMERGENCY'S ONLY

Q: Do you offer finance?
Unfortunately this is not something we offer at this moment.

Q: Can I bring my children?
Unfortunately due to the nature of the business we are not insured to allow children on the premises. If you arrive with children you will be asked to leave and therefore forfeit your deposit. We apologise in advance for the inconvenience. 


Q: I have severe swelling and bruising what should I do?

Ice, antihistamines and arnica cream are the best options for swelling and bruising. These are the two of the most common side effects and are completely normal. Bruising can be concealed 4-6 hours after and swelling can take approx 72 hours to subside. If you feel something really isn’t right then please message the emergency number. Click             for pictures of other clients complications and other practitioners responses.

Q: I had my fillers done months ago and I have randomly swelled up.. why? Have I had a reaction?

If you have previouslt had fillers and you have randomly swelled this may be because you are carrying extra fluid in the head. Hyaluronic acid is a water binding molecule so whe you have a cold, flu, sinus problems your fillers will actually absorb the fluid. (when we say we advuse to dribnk water its s that your lips stay nice and plump) – if you take some antihistamines the swelling will subside quickly.



Q: I feel there is no difference to my lips what should I do?

As discussed in our consultations realistic expectations need to be made. 1ml of filler is equivalent to 1/5th of a teaspoon (so a very small amount) you will only notice a very subtle difference. If you are wanting a more glam look you will need additional treatments.

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